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What is an AI callbot and what are its advantages?

Writer's picture: Ionut-Cosmin LangIonut-Cosmin Lang

Updated: Dec 30, 2024

What is an AI callbot?



Callbot AI
Callbot AI

A callbot is an AI conversational agent that can make/receive telephone calls and converse with humans, carrying out actions such as making appointments, taking notes, qualifying contacts, giving information over the phone, etc.


The difference between an AI callbot and a voice robot (e.g. for the pediatrics department press 1...) is that the AI callbot can carry on a natural conversation with a human, thus selling a solution/service, giving information etc., which the voice robot can't do.


Latest AI technology

AI technology for callbot is very recent (2023) and is based on an LLM (large language model) like chatgpt or google gemini. The LLM enables AI to understand human language and write it down by predicting the order of words in a sentence thanks to connections between words (words clouds).


The callbot transforms the audio into text, then the LLM formulates a text response, again transformed into audio, all in about 1 second (see diagram below).


AI callbot
AI callbot

Advantages of using a callbot to handle some of your calls

  1. 24/7 availability, and the AI can also handle dozens of calls simultaneously.

  2. Almost immediate return on investment. With Intoo AI, you can make hundreds of cold calls a day for as little as €5/hour, or have an inbound callbot available 24/7 for as little as €249/month.

  3. No waiting on the phone and a better customer experience because the AI answers immediately, even if there are simultaneous calls.

  4. Frees your receptionist/assistant from low value-added calls, so you can concentrate on more important calls.

  5. Powerful telephone prospecting, as you can call thousands of contacts in just a few days, and forward those interested to a sales rep, or even make an appointment on your calendar.


Use cases

The AI callbot will revolutionize any telephone conversation:


  • a conversation with support that enables you to resolve your incident in record time

  • cold call hundreds of inactive leads to sell your solutions/services in as little as 1 day

  • answer incoming calls for out-of-hours medical practices (24/7) or missed calls to relieve the assistant and avoid unpleasant waiting in line

  • make appointments with local businesses like your yoga teacher or book a table at a restaurant



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